R&C Williams Ltd

Background

The Why/Pain Points

R&C Williams Ltd (R&C) is a civil engineering firm based in Birmingham, specialising in a wide range of infrastructure projects, including bridge repairs, waterproofing, site clearance, and general highways maintenance. The company operates under Spaghetti Junction, one of Birmingham's most iconic locations, and has been serving its clients for many years with specialist expertise.

Primarily, R&C works for tier one clients – major contractors or organisations directly involved in large-scale projects, often managing various subcontractors and suppliers. These clients include names such as Colas, Kier, and Winvic Construction, as well as direct work for National Highways and various local councils. Over the last 18 months, R&C has expanded its reach, taking on projects across a broader geographic area. This expansion has brought about new operational challenges, particularly in communication and remote site management.

As R&C extended its operations, the need for a reliable and flexible communication system became more apparent. Their previous mobile communication provider was not meeting their needs.

We used to have approximately 80% of our eggs in one basket in terms of location of work and Client base. Now, we’re working much further afield, which has come with its own challenges. These challenges included managing teams across multiple sites and ensuring consistent communication regardless of location. With our previous provider, we just didn't have the hands-on experience and support that we needed. We were essentially just a number to them.

Alex Colesby

R&C Compliance Manager

The lack of a tailored service, combined with outdated contracts that did not provide the necessary flexibility, hindered their ability to operate efficiently. Additionally, poor signal quality in remote areas and a lack of pro-active customer support were causing significant issues.

Moreover, Alex and the team were dealing with outdated contracts signed by a predecessor, which had been left to run without detailed reassessment. This inactivity meant that R&C was stuck in an arrangement that did not align with their evolving needs. “It wasn’t broken, but it wasn’t perfect,” Alex remarked, highlighting the complacency that often comes with longstanding agreements.

Implementation

The How: Solution
by Fusion Communications

A chance meeting with Fusion Communications at a local business event provided an opportunity for change. After a detailed demonstration by Oliver from Fusion Communications, R&C Williams decided to make the switch. “We were blown away by the platform and the knowledge Oliver had. The support from the Fusion team was exactly what we were looking for.”

Fusion Communications offered a comprehensive mobile business phone solution, tailored to meet the unique needs of R&C Williams. This included a robust management portal that allowed for real-time monitoring of mobile usage, setting alerts for excessive data use, and managing devices remotely.

The ability to monitor data usage and receive alerts has prevented unexpected costs," Alex shared. For example, and R&C employee used his mobile extensively while travelling abroad. Thanks to Fusion’s alert system, they were able to quickly address the issue before costs escalated, a level of control they didn’t have with their previous provider.

Solution

The transition to Fusion Communications was smooth and efficient. "Going over to EE was incredibly straightforward. Fusion provided clear instructions and there was no downtime whatsoever.” This ease of transition was crucial for a company like R&C, where operational continuity is key.

Enhanced Connectivity:

Upgraded to a robust telecom network ensuring reliable communication, even in remote areas.

Unified Communications:

Integrated various communication channels into a single platform for streamlined operations.

Cost Efficiency:

Introduced cost-effective calling plans and VoIP technology, reducing overall telecom expenses.

24/7 Support:

Provided continuous technical support to ensure minimal downtime and quick issue resolution.

The results

The new system also allowed R&C to have greater control over their communication infrastructure, something that was sorely lacking before. "I routinely check the portal to monitor usage and ensure everything is in order. It’s been invaluable, especially when managing remote teams," Alex said. The ability to track and manage communication effectively has not only streamlined operations but also provided peace of mind. Additionally, the enhanced customer service experience provided by Fusion Communications has been a significant benefit. "We’re not just a number with Fusion, they provide close support and are always there when we need them. It’s been a breath of fresh air compared to our previous experiences." This personalised service has been instrumental in maintaining the efficiency and effectiveness of R&C’s operations, especially as they continue to expand.

Improved Response Times:

Enhanced connectivity led to faster emergency response coordination.

Cost Savings:

Achieved a 25% reduction in telecom costs, allowing more funds to be allocated to critical services.

Operational Efficiency:

Streamlined communication processes improved overall operational efficiency.

Enhanced Reliability:

Reliable telecom infrastructure ensured consistent communication, critical for emergency operations.

Conclusion

Fusion Communications transformed our mobile operations with their proactive support and user-friendly platform. We're no longer just a number - Fusion treats us with the care and attention we deserve.

Switching to Fusion Communications was a game changer. Their seamless transition process and robust management portal have given us complete control over our mobile communications.

Thanks to Fusion's alert system, we can now manage data usage effectively and avoid unexpected costs. Their personalised service has been a breath of fresh air for our team.