R&C Williams Ltd
R&C Williams swapped a big provider for real control. See how Fusion's Business Mobile Phones give this Birmingham civil engineering firm real-time visibility, proactive support and no surprises.
About R&C Williams
As R&C Williams has grown, so has its reliance on mobile technology in the field. Site teams use mobile data for everything from accessing project documentation and communicating with clients to running the kind of digital reporting that tier one contractors now expect as standard. Reliable connectivity is no longer a convenience; it is a prerequisite for delivering work to the standard the business is known for. When a device fails or data runs out mid-project, the knock-on effect is immediate and visible.
The Challenge: a big provider, a small voice
Over recent years R&C Williams has expanded well beyond its traditional patch, taking on projects much further afield across the Midlands and beyond. That growth exposed the limits of their previous mobile provider, a large national supplier that was slow to respond and offered R&C little visibility or control over their own estate.
As Alex Colesby, Compliance Manager, puts it: the previous provider had never really let them down, but it was not giving the business what it needed. Unexpected roaming charges would appear on the bill without warning, data would run out on-site with no advance notice, and there was no way to see any of it coming until the damage was done. For a family-run SME that prides itself on working directly with partners who share its ethos, being treated as just another account number was increasingly hard to accept.
A switch with no surprises
For R&C, trust in a supply chain partner starts with people, not platforms. When Alex and Business Director Sam met Oli from Fusion, the conversation felt different from the outset; honest, specific, and focused on what R&C actually needed rather than what was easiest to sell.
Changing mobile provider is the kind of decision businesses put off because they dread the downtime. For R&C, the reality was the opposite.
“From the get-go, Fusion really understood our business. We like to see the whites of people’s eyes, and Oli certainly gave us that. He was very honest and open about what Fusion could give us, and we really appreciated that. The minute he met Sam, our Business Director, he said exactly the same. The partnership just blossomed from there.”
“There is always a worry when you change something like that. You dread coming in on a Monday and finding it is not working. But the process was seamless, really straightforward. Fusion was brilliant at being clear on what was going to happen. Oli even sent us a document with instructions and rough timings, and it went through to a T. Nobody was on-site saying they had no data. It was one less thing to worry about.”
Real-time control of the whole estate
The biggest day-to-day difference has been visibility. Through Fusion’s management portal, Alex can see every connection across the business in real time: where devices are, how data is being used, and where coverage might be an issue on upcoming sites. If someone travels abroad without flagging it, Alex can spot the roaming risk before costs escalate and add the right bolt-on immediately. Previously, he would only find out when the bill arrived.
Automatic usage alerts delivered by text and e-mail mean data issues are flagged before they become a work stoppage or a bill shock conversation. The accounts team have their own portal login and pull invoices directly, without needing to go through Alex at all.
Support from people, not ticket queues
For Alex, the contrast with the previous provider is clearest when something goes wrong. At R&C, a support call is rarely routine; if someone is picking up the phone, it is because there is a problem on-site that needs fixing now. Fusion’s response times reflect that urgency, and the relationship has moved beyond reactive support into something more proactive: spotting patterns, flagging potential issues before they land, and making sure the same problem does not happen twice.
That consistency is what Alex comes back to when summing up the relationship.
The results at a glance
Real-time visibility
A live view of every connection across the mobile estate, including device locations and coverage on remote sites.
No more bill shock
Text and email alerts flag unusual data usage before it becomes a cost or a problem on site.
Roaming sorted in minutes
The right bolt-ons added before the plane lands, not after the bill arrives.
Self-serve billing
The accounts team access invoices directly with their own portal login, saving time across the business.
What we delivered, check out
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