R&C Williams Ltd
R&C Williams swapped a big provider for real control. See how Fusion's Business Mobile Phones give this Birmingham civil engineering firm real-time visibility, proactive support and no surprises.
About R&C Williams
As the business embraces more technology on-site, reliable mobile data in the field has become non-negotiable. Delivering what they say they will deliver depends on it.
The Challenge: a big provider, a small voice
Over recent years R&C Williams has expanded well beyond its traditional patch, taking on projects much further afield. That growth exposed the limits of their previous mobile provider. As a large national supplier, getting answers out of them was slow, and R&C had little visibility or control over their own estate.
Problems only surfaced once it was too late to do anything about them: unexpected roaming usage, data running out on-site, and no way to see any of it coming.
A switch with no surprises
For R&C, trust in a supply chain partner starts with people, not platforms.
“From the get-go, Fusion really understood our business, which was massive to us in terms of confidence and trust. We always have a saying: we like to see the whites of people’s eyes. Oli certainly gave us that. He was very honest and open about what Fusion could give us, and we really appreciated that. The minute he met Sam, our Business Director, he said exactly the same. The partnership just blossomed from there.”
Changing mobile provider is the kind of decision businesses put off because they dread the downtime. For R&C, the reality was the opposite.
“There is always a worry when you change something like that. You dread coming in on a Monday and finding it is not working. But the process was seamless, really straightforward. Fusion was brilliant at being clear on what was going to happen. Oli even sent us a document with instructions and rough timings, and it went through to a T. Nobody was on-site saying they had no data. It was one less thing to worry about.”
Real-time control of the whole estate
The biggest day-to-day difference has been visibility. Through Fusion’s management portal, Alex can see every connection across the business in real time: where devices are, how data is being used, and where coverage might be an issue on upcoming sites.
Automatic usage alerts, delivered by text and e-mail, mean data issues are dealt with before they become bill shock or a work stoppage.
Even billing has become simpler. R&C’s accounts team have their own portal login and pull invoices themselves, without needing to go through Alex. And when someone jets off to a destination with patchier coverage, the last-minute panic is gone.
Support from people, not ticket queues
The results at a glance
Real-time visibility
A live view of every connection across the mobile estate, including device locations and coverage on remote sites.
No more bill shock
Text and email alerts flag unusual data usage before it becomes a cost or a problem on site.
Roaming sorted in minutes
The right bolt-ons added before the plane lands, not after the bill arrives.
Self-serve billing
The accounts team access invoices directly with their own portal login, saving time across the business.
In their words
What we delivered, check out
Ready to get started with Fusion?
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