Legendary Cornish business can now work from anywhere in partnership with Fusion

Background

The Why/Pain Points

Cornish Tea & Coffee, a family-run business based in Cornwall, has been delighting customers since the 1980s with their range of Cornish teas, coffees, and cream teas. The company prides itself on delivering authentic Cornish produce to customers across the UK.

As Cornish Tea & Coffee expanded, they required a communication solution that supported remote working. The existing setup lacked the flexibility needed for employees to work effectively from any location.

We were faced with a real challenge to find a solution to suit a rapidly growing business, we quickly discovered that we needed a solution that could – literally – evolve daily. We also knew that a priority was keeping complete transparency across the hosted solution, and identifying which of our brands the customer called was key for us. Now, with our infrastructure designed and provided by Fusion, we feel that we can really give our customers the very best experience when calling Cornish Tea or any of our other brands.

Duncan Bond

Managing Director of Cornish Tea & Coffee

Implementation

The How: Solution
by Fusion Communications

After a full telecoms infrastructure review, Fusion installed a completely managed wireless solution with up to 4x faster connectivity. We also introduced soft applications across the business – both PC and mobile applications across all staff – enabling all staff to be able to roam across the site without being disconnected from the old base stations.

Conclusion

This flexibility is a real game changer, we can now work from anywhere. This infrastructure has been designed so that the mobile and PC applications are a genuine extension of the office, meaning we can now go into the new year with zero concerns. Whatever happens going forward, we have the ability and flexibility to have everyone safely working from home with no negative impact to our business or customer experience.

We highly recommend Aaron Spry and the team at Fusion Communications.

Duncan Bond

Managing Director of Cornish Tea & Coffee

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