HTM
The Why/Pain Points
HTM Ltd, a leading traffic management company, has been operating since 1995, ensuring road safety for various infrastructure projects across the UK. Over time, HTM experienced rapid growth and technological advancements that required a complete overhaul of their internal communication systems. Faced with inefficiencies and escalating costs from previous providers, HTM partnered with Fusion to modernize their systems and enhance communication across their workforce. Fusion’s seamless, tailored solutions empowered HTM to reduce operational costs, improve communication efficiency, and set the stage for future growth.
The Challenge
HTM had grown into a major player in the traffic management industry, with multiple depots across the UK. However, their internal communications and job management processes were outdated and inefficient, relying heavily on paper-based systems and outdated mobile technology. This led to several challenges:
1. Inefficient Paper-Based Systems: HTM’s operations were largely managed on paper, creating a substantial administrative burden for staff and slowing down communication between road workers and management
2. Outdated Communication Devices: HTM’s workforce, particularly those on the road, relied on basic handsets that only supported calls, which limited their ability to access job packs, submit reports, or handle real-time updates
3. Costly Contracts: The company was tied into expensive contracts with a previous provider that offered limited flexibility, poor service, and no tailored support, leading to escalating costs with minimal benefits
These factors combined to create a communication bottleneck, impeding operational efficiency and creating frustrations among employees. As HTM scaled its operations and expanded into new depots, the need for a more flexible, modernized solution became apparent. They required a service that could provide digital job management, real-time communication, and scalable technology solutions that would grow with their business.
The Solution
HTM turned to Fusion to implement a communication system that could support their expanding operations. Fusion began by conducting a thorough audit of HTM’s existing infrastructure and immediately identified several areas where efficiency could be improved. The solutions Fusion implemented included:
Solution
1. Advanced Communication Systems: Fusion provided HTM with expert advice, guidance, and support, empowering them to make an informed choice when upgrading their outdated handsets. The transition moved them from basic handsets to smartphones capable of handling modern applications, enabling road workers to access job packs, submit timesheets, and manage tasks through mobile apps in real-time. The introduction of data-enabled devices has also reduced reliance on paper-based job management, streamlining processes and enhancing overall workflow efficiency.
2. Digital Job Management: Fusion facilitated the integration of Reflow, a digital job pack management system, which allowed HTM to handle all their project-related tasks digitally. From job checklists to timesheets, everything could now be managed through an easy-to-use platform. This not only reduced errors but also significantly cut down on the administrative work involved in filing, copying, and scanning documents.
3. Customised Support and Transition: Fusion handled the transition process with care, especially when it came to porting phone numbers and issuing new SIM cards for HTM’s night shift staff. Understanding that HTM’s workforce operated around the clock, Fusion pre-empted potential issues by ensuring staff were prepared for the changeover. Night shift workers were informed in advance, and Fusion provided continuous support throughout the transition, ensuring minimal disruption to daily operations.
4. Cost-Effective Solutions: Fusion helped HTM move away from high-cost contracts by offering a more cost-effective solution that provided better service and value. This switch not only saved HTM money but also improved the reliability and accessibility of their communication systems, allowing the business to grow without the financial strain imposed by their previous provider.
The results
Conclusion
Ready to get started with Fusion?
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