The Benjamin Foundation Success Story
The Why/Pain Points
As a growing charity with over 200 staff and a mobile estate of more than 100 devices, The Benjamin Foundation needed a mobile communications solution that was both cost-effective and easy to manage. With operations spanning across Norfolk and Suffolk, including supported accommodation services and a corporate office, flexibility and simplicity were key.
Previously with EE direct, the team faced several operational frustrations. The portal was clunky and inefficient, making everyday tasks like reassigning SIMs or updating names time-consuming. For a charity that routinely recycles handsets and SIMs, this lack of control was a significant barrier.
Support was also inconsistent. “You never knew who you were speaking to, and there was no continuity,” explained Karen Smith, Executive Assistant.
The How: Solution
by Fusion Communications
With the EE contract coming to an end, Karen began exploring new providers and was introduced to Fusion and Oliver. From the outset, the approach felt different.
After reviewing options, Karen presented Fusion’s proposal internally. The combination of competitive pricing, straightforward communication, and flexible delivery options made the decision clear. Once approved, the migration process began and went ahead without a hitch. SIMs and handsets were dispatched to a mix of business and home addresses to suit remote and site-based staff, ensuring no delays or logistical headaches.
Solution
Fusion implemented a tailored SIM-only solution for over 100 users, backed by a hardware fund to support on-going device management and upgrades. This flexible setup gave The Benjamin Foundation full control over their mobile estate, without the restrictions or costs of rigid contracts.
The rollout was described as “pain-free” and “really straightforward,” with SIMs and devices dispatched to multiple addresses, including remote staff, ensuring a seamless transition without disruption.
The solution addressed several key operational pain points:
Self-management: Fusion’s intuitive portal gave the team the power to update user details, reassign SIMs, apply call/data barring, and locate devices when misplaced, all without needing to log a support ticket
Cost control: Spend caps and clear billing by cost centre meant the charity could easily monitor usage, reduce overspend, and simplify internal reconciliation
Flexibility: With a hardware fund in place and no long-term tie-in to bundled devices, The Benjamin Foundation could manage devices on their own terms, recycling and reallocating where needed
Responsive support: When help was needed, Fusion’s UK-based team responded quickly and knowledgeably, without the call centre runaround
Overall, Fusion’s solution delivered greater visibility, improved control, and long-term value, all while supporting the charity’s mission through thoughtful, human service.
Testimonials
There are no hidden costs. We know exactly what we’re paying every month, and reconciling our invoices is now really straightforward.
From the very first conversation, I felt Fusion genuinely wanted to help. The whole experience has been positive, I can’t praise it enough.
What we delivered, check out
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