Success Story: Benlowe Group Ltd
The Challenge
As a long-established UK manufacturer, Benlowe relies on simple, dependable mobile communications to support a small internal team alongside staff working remotely and out on the road.
Rather than requiring complex hardware or feature-heavy solutions, Benlowe needed a mobile setup that would quietly support the business day-to-day without adding unnecessary cost or management overhead.
Their priorities were clear:
- Reliable mobile coverage across the UK
- Competitive, sensible costs
- A supplier that is easy to deal with and responsive when needed
Like many businesses operating in rural and semi-rural locations, mobile signal can be inconsistent regardless of network. As a result, reliability, coverage and confidence in support were critical factors when reviewing their mobile provision.
Why Fusion
What stood out wasn’t a flashy pitch or an over engineered solution, it was timing, approachability and consistency.
Fusion’s approach aligned naturally with how Benlowe operates. Rather than pushing additional services or unnecessary complexity, the focus was on keeping things proportionate, practical and fit for purpose.
A key differentiator was Fusion’s visibility and accessibility. Even with a straightforward setup, Fusion maintained regular contact without being intrusive, ensuring Benlowe always knew who to speak to and could get things sorted quickly when needed.
For John, that reassurance, knowing support is available without being oversold to, has been central to the long standing relationship with Fusion.
The Solution
Fusion provides Benlowe with a business mobile solution designed to support a mixed workforce, including office based staff, remote workers and team members operating out on the road.
The solution is intentionally SIM-only and hardware agnostic, giving Benlowe the flexibility to source devices independently and avoid unnecessary financing or long-term commitments tied to handsets. This approach keeps costs controlled while allowing the business to replace or upgrade devices as and when required.
Fusion worked closely with the Benlowe team to ensure the setup was right-sized, delivering the connectivity needed to support day-to-day communications without introducing complexity or features that wouldn’t be used.
With a small number of tablets also included for specific roles, the overall setup remains easy to manage, scalable, and aligned with how the business actually operates.
Above all, the solution prioritises reliability, simplicity and ease of management, supported by on-going access to Fusion’s team whenever changes or queries arise.
Office-based staff
Remote and field-based team members
A small number of tablets used for specific roles
The Results
For Benlowe, success is measured by consistency, reliability and lack of friction, and Fusion delivers exactly that.
The mobile solution supports the business reliably day-to-day, without adding unnecessary management overhead or complexity. Changes are handled quickly when required, costs remain predictable, and the team has confidence that support is available whenever it’s needed.
Key results include:
Reliable mobile communications that support day-to-day operations
Quick and straightforward handling of changes, such as line cancellations or new SIMs
Clear, predictable costs with no unexpected surprises
On-going confidence that support is accessible and responsive
Fusion remains visible and accessible, reinforcing trust and continuity in the relationship.
“It’s a simple setup, but that’s the point. There’s no pressure and no unnecessary complexity, just a service that does what it’s supposed to” John Holt, Divisional Production Director, Benlowe.
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