Managing Mobile Telecoms with MyPlan for The Diocese of SheffieldManaging Mobile Telecoms with MyPlan

Background

The Why/Pain Points

The Diocese of Sheffield, part of the Church of England, serves South Yorkshire and parts of East Riding of Yorkshire. It manages numerous churches, schools, and ministries, requiring consistent and efficient communication across its various teams.

It was easily the smoothest mobile contract change I have ever managed.

Lindsey-Jane Buxton

Director of Communications for the Diocese

Implementation

The How: Solution
by Fusion Communications

The Diocese needed a telecom solution with flexibility and control to manage mobile devices efficiently across multiple locations. Their previous solution lacked the necessary adaptability.

MyPlan allows end users to connect, configure and control all of their estate through one simple interface giving them live information on how their users are utilising allowances. It also allows some automated controls to stop things like unexpected overspends, and giving full visibility of what is happening right now as well as how and where.

I am delighted to share my experience of working with Fusion in the recent change we have made from a previous provider. They are very easy to communicate with responsive, open and with a genuine desire to provide a top quality service. They took the time to understand our specific needs and preferences, tailoring the new contract accordingly.

The transfer of our phone numbers was seamlessly executed, minimizing any disruption to our communication… I don’t hesitate to recommend Fusion as a mobile partner.

Lindsey-Jane Buxton

Director of Communications for the Diocese

Solution

Fusion Communications introduced the MyPlan platform. The Diocese shared, "Fusion made the process of transitioning our mobile users to the new platform really easy." The MyPlan system provided flexibility, allowing them to monitor usage and manage plans effectively, improving communication across the Diocese.

Conclusion

The benefits of making the switch to an industry disrupting platform like MyPlan have become even more apparent since the pandemic, as it provides businesses with far more information than they’ve ever had before allowing them to not only control what users can do, but also gives an insight into how they’re doing it – taking the conversation around savings beyond the simple cost of the tariff – it gives insight into the productivity of users too, whilst also allowing day to day functions to be completed quickly and efficiently and, more importantly, in real time.

Oliver Rowe

founder and CEO of Fusion Communications

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