GSH Projects
Building a Smarter Communication Network: How Fusion Helped GSH Projects
Streamline Connectivity and Enhance Professionalism
The Why/Pain Points
GSH Projects is a rapidly expanding construction and project management company, specialising in large-scale developments, including projects for student accommodation providers, local housing associations, and commercial clients. The business has seen 45% staff growth in a single year, expanding from six employees to 21, with further recruitment underway.
Despite this growth, GSH Projects’ communication infrastructure was outdated and inefficient. The company relied on a single analogue phone line, meaning their office administrator had to physically deliver calls to the correct person upstairs. This led to disruptions, delays in client communication, and an overall lack of professionalism in how calls were handled.
The How
Recognising the need for a professional, scalable communication system, GSH Projects turned to Fusion, introduced through their IT support provider. Fusion’s team, led by Jemma, designed and implemented a Microsoft Teams-based phone system, which included:
- Direct dial numbers for all employees, giving clients a professional and direct point of contact
- A structured call menu system, reducing disruptions and ensuring calls reached the right department
- Seamless integration with mobile devices, allowing employees to take calls whether in the office or on-site
The rollout was seamless, with minimal disruption to daily operations. Training requirements were minimal, as employees quickly adapted to the intuitive system.
“It was a seamless transition. The team picked it up straight away, and Fusion was always on hand to support us.”
The Solution
By implementing Fusion’s Microsoft Teams-based phone system, GSH Projects has seen significant improvements in efficiency, professionalism, and employee satisfaction:
- Professional Client Communication – Calls now go directly to the right department, eliminating delays and inefficiencies in client interactions
- Greater Flexibility & Mobility – Employees can answer calls from their mobile devices, ensuring they remain available when out on-site
- Enhanced Internal Communication – Departments such as finance and compliance can now receive direct calls, reducing time spent redirecting inquiries
“Fusion has completely transformed how we handle calls. Our clients now reach the right person instantly, and our internal processes are far more efficient.”
An unexpected benefit has been the improved communication between Compliance Coordinators and field staff. By reducing reliance on mobile-to-mobile calls, Compliance Coordinators can now communicate more clearly with installers, ensuring work is signed off accurately.
Fusion’s proactive support has also been a major advantage. Their ongoing commitment to customer service and improvements means GSH can rely on them for continued growth and optimisation.
“Fusion isn’t just a provider; they’re a partner. They understand our business needs and are always on hand to help.”
Looking Ahead
GSH Projects is continuing to grow and expects to hire additional staff by the end of the year. Their new communication system supports this expansion, ensuring they scale without losing efficiency.
With their professionalism and responsiveness improved, the company is better positioned to secure high-value contracts with major clients.
“Thanks to Fusion, we’ve taken our business communications to the next level. The system is scalable, professional, and exactly what we needed to support our growth.”
Conclusion
Ready to get started with Fusion?
We’re here to help you take the next step! Whether you have questions, need more information, or are ready to transform your communications, our team is ready to assist. Reach out to us today and discover how Fusion can make a real difference for your business.
