Metal Distribution Business Takes Control of Mobile Estate with Fusion’s Smarter Approach
The Why/Pain Points
As a leading stockist and distributor of specialist metals to the aerospace, defence, and engineering sectors, this UK-based company operates across multiple sites and handles complex, high-value supply chains. Reliable communication is essential, not just for internal efficiency, but for service accountability and compliance.
The business had been with its previous mobile provider for over four years and was generally satisfied. But as part of a regular review process, Compliance Manager Craig Wilson began benchmarking performance and pricing. That’s when the cracks began to show:
Limited control
Adding lines or adjusting spend caps required logging tickets and waiting days for responses
Disjointed systems
Craig managed four different EE accounts after repeated access issues and platform crashes
Slow, impersonal support
After a trusted account manager left, queries took weeks to be acknowledged
Misleading billing
Accessing invoices or usage data was time-consuming and inconsistent
The How: Solution
by Fusion Communications
Craig was introduced to Fusion Communications and Stephen, who quickly made an impression. Rather than push a solution, Stephen took the time to understand Craig’s priorities, flexibility, visibility, and straightforward billing, and offered tailored advice, even when it didn’t favour Fusion’s proposal.
Despite not actively looking to switch, Craig was reassured by Stephen’s honesty and attention to detail, especially when reviewing competitors.
A smooth, well-timed rollout followed, with all devices delivered and deployed without disruption. Fusion’s team remained responsive throughout.
Solution
- A single, user-friendly billing platform with live usage tracking
- Direct self-service access to add new lines, set or lift spend caps, and manage changes
- Proactive communication and human support, no tickets, no chasing
- Clear invoicing and contract visibility across all users
- Trusted guidance from day one, including identifying hidden risks in competitor quotes
- A seamless migration and on-boarding process, even when internal timelines shifted
Testimonials
Stephen even came out to see me after the deal was done. No schmoozing, just genuine support.
It’s been amazing. Everything works. It’s easy. I don’t need to chase anyone. I’m in control.
What we delivered, check out
Ready to get started with Fusion?
We’re here to help you take the next step! Whether you have questions, need more information, or are ready to transform your communications, our team is ready to assist. Reach out to us today and discover how Fusion can make a real difference for your business.
