Port Express

Background

The Why/Pain Points

Enhancing Connectivity and Efficiency: How Fusion’s bespoke mobile solution keeps Port Express reliably connected across their growing fleet.and general highways maintenance. The company operates under Spaghetti Junction, one of Birmingham's most iconic locations, and has been serving its clients for many years with specialist expertise.

Port Express, a family-owned logistics company, was established over 20 years ago by Tina and Karl Dawson, specialising in haulage and transport services. Based in the UK, the company operates with a growing fleet of over 100 vehicles, providing end-to-end transportation solutions for customers across the country. Nearly 11 years ago, Port Express became Fusion Communications’ very first customer, a partnership that has grown alongside the company’s expansion. Under the leadership of Adam Dawson, Operations Director, Port Express has embraced technology to ensure efficient, reliable service. Their commitment to excellence has earned them a reputation for delivering goods swiftly and securely, often working with large-scale ports and supply chain operations.

Fusion gave us peace of mind, knowing our team can stay connected no matter what.

Adam Dawson

Operations Director, Port Express Limited

The Challenge

As Port Express expanded, managing communications across their fleet and remote drivers became increasingly complex. “We started with just five vehicles, but as we grew, it became clear that our old communications system couldn’t keep up with our operational demands,” said Adam Dawson. The company needed a system that would not only ensure efficient communication between drivers and the office but also offer enhanced control and security features, particularly for managing driver devices and rolling out necessary apps across their fleet.

Ensuring proper phone security and avoiding misuse by drivers were critical concerns. “We needed to lock down the devices to prevent abuse and make sure the right apps were installed and used correctly by our drivers,”. This also included the need for a smooth process to deploy Proof of Delivery (POD) apps to all drivers without disrupting daily operations.

Implementation

The How: Solution
by Fusion Communications

Fusion Communications delivered a fully managed solution tailored to the needs of Port Express. The system not only uniformed communication across the fleet but also incorporated advanced phone security measures. “With Fusion, we have a totally managed solution from phone, SIM, and cyber security software,” said Adam Dawson. This system allowed Port Express to remotely roll out and manage necessary applications, such as POD apps, across their 100+ drivers, eliminating the need for phones to be physically returned to the office and manually updated.

The support we receive from Fusion is second to none.

Solution

Fusion’s solution also provided the ability to lock down devices, ensuring they were used solely for work purposes. “We can now roll out apps across the fleet and lock down the phones to avoid misuse,” Adam explained. The end-to-end software management and device security helped Port Express maintain full control over their communications while reducing administrative overhead. “Fusion gave us peace of mind, knowing our team can stay connected no matter what,” Adam added.

The results

The process was smooth and efficient, with Fusion pre-enrolling the software on each device before shipping. “We just needed to swap the SIM, and boom - the phones were ready to go,” Adam remarked, highlighting how easy it was to integrate the new solution into their operations.

Conclusion

The solution from Fusion significantly reduced our administrative time and improved operational efficiency.

Adam Dawson

Operations Director

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