River Partnership: Delivering Reliable Global Mobility & Smarter Voice Communications for a High-Growth Executive Search Firm
The Why/Pain Points
River Partnership is a global executive search firm specialising in professional services and consulting. With clients and search assignments spanning multiple continents, the business relies heavily on stable, cost-efficient communication tools.
Before working with Fusion, River Partnership experienced several persistent issues that were interrupting day-to-day operations:
- Intermittent SIM failures causing devices to show “no SIM installed”
- Unpredictable international calling costs
- Slow support response times from existing suppliers, particularly across time zones
- A lack of hands-on guidance or proactive service, leaving River Partnership to troubleshoot complex issues themselves
The team needed stability, transparency, and a partner that understood the pressures of a fast-paced, global search firm.
The How
River Partnership first moved their business mobiles to Fusion after on-going problems with their previous third-party supplier. Staying on the EE network but changing partner immediately resolved the SIM issues, confirming the supplier, not the network, had been causing the disruption.
Through regular account reviews, Sophie discovered that Fusion also offered business voice solutions. Having felt overlooked by 8×8’s support model, she reached out to explore alternatives.
Fusion offered:
- UK-based, responsive, human support
- Clear explanations and transparent commercials
- A consultative approach comparing multiple platforms: 8×8 vs Webex
- A partner relationship rather than a ticket and queue experience
Reliable Business Mobiles
- Full migration of River Partnerships mobile estate onto EE through Fusion
- All historic SIM-related failures eliminated
- Direct, immediate support from a dedicated account manager
- Improved visibility and access for finance via portal user creation
Smarter Voice with Webex
Fusion reviewed River Partnerships needs and recommended Webex over staying with 8×8, based on value, features, and long-term reliability.
The new setup delivered:
- More features included as standard
- Automatic call transcriptions and AI summaries
- Lower monthly cost than 8×8
- Guidance and troubleshooting handled directly by Fusion, not pushed to overseas based queues
On-boarding was delivered collaboratively, with clear explanations so Sophie could support the wider team effectively.
The Solution
River Partnership now benefits from a stable, transparent, and responsive communication stack that supports their consultants wherever they work.
Key Outcomes
- Zero SIM dropouts since moving to Fusion
- Reduced monthly voice costs with increased functionality
- Rapid support responses, often within hours
- Proactive communication from Fusion during platform related updates
- Better user experience, especially around transcription & AI call summaries
- Improved internal efficiency, including easier access to invoices and data usage insights
“Fusion are extremely responsive, helpful, and always explain everything clearly. Whenever I have a question, the answer comes back thoroughly, and within hours, not days.” Sophie Dunn, Operations Manager
What we delivered, check out
Ready to get started with Fusion?
We’re here to help you take the next step! Whether you have questions, need more information, or are ready to transform your communications, our team is ready to assist. Reach out to us today and discover how Fusion can make a real difference for your business.