Samsic UK: Regaining Control & Cutting Costs with Fusion
How Fusion helped Samsic UK streamline their mobile estate, eliminate overspend, and enhance operational efficiency.
The Why/Pain Points
Samsic UK, a leading facilities management provider, was struggling with a telecoms setup that was not fit for purpose. Their previous provider lacked visibility, making it impossible for the IT team to track and manage their mobile estate effectively. As a result, they faced:
- Limited oversight of their mobile estate, making it difficult to track which SIMs were assigned to which users
- Rigid contracts that left them with no flexibility
- Unpredictable, excessive bills, with significant UK data overspend charges
- Lack of support, with their provider failing to offer proactive solutions
When Andrew Bryan, Environmental, Social, Governance & Technology (ESGT) Director at Samsic, took over responsibility for IT, he quickly realised the extent of the issues. The previous supplier viewed the account as just another number rather than a valued customer, offering little engagement or willingness to adapt to Samsic’s needs. The tipping point came when Samsic reviewed their contracts and discovered just how much they were overpaying.
Key improvements included:
Real-time visibility:
Samsic was introduced to Fusion’s intuitive on-line platform, providing full transparency over mobile usage, costs, and performance
Improved SIM management:
Fusion helped Samsic gain full visibility over their 700+ connections, enabling them to track and allocate SIMs more effectively
Live billing & spend control:
Fusion’s platform provided real-time usage tracking, eliminating the risk of unexpected data overage charges
Seamless transition:
Fusion’s team supported Samsic every step of the way, including managing disputes with the previous provider and ensuring a smooth switchove
On-going expert support:
Unlike their previous supplier, Fusion acted as an extension of Samsic’s IT team, offering hands-on guidance and 24/7 availability when needed
The Results: Cost Savings, Confidence & Total Control
Ready to get started with Fusion?
We’re here to help you take the next step! Whether you have questions, need more information, or are ready to transform your communications, our team is ready to assist. Reach out to us today and discover how Fusion can make a real difference for your business.
