Upstairs by Tom Shepherd
Overview
Upstairs by Tom Shepherd is Staffordshire’s first, and only One Michelin starred restaurant, located in the heart of the beautiful, traditional city of Lichfield.
Effective customer communication is an essential component of our business operations. It is imperative that all interactions are seamless and accessible for both our existing and prospective customers.
We unquestionably endorse Fusion's services, they enable the implementation of multiple messaging options at different times of the day, allowing us to manage our phone line in a manner that effectively aligns with our business requirements.
Upstairs by Tom Shepherd
The Challenge
We required a system that would facilitate the management of customer relations from a remote office location.
The Solution
Fusion provided an innovative phone solution that enables our customer relations manager to handle all incoming calls directed to the remote office. This system includes the capability to schedule specific timings and deploy multiple messages for customers attempting to reach the restaurant.
Upstairs by Tom Shepherd
The results
As a result, customer satisfaction has significantly improved, as customers can now make calls at various times throughout the day, including during service hours, which previously restricted their ability to communicate with our staff.
Our experience with Fusion has been fantastic. Any concerns are consistently addressed promptly and efficiently by Oliver and the team.
Conclusion
We unquestionably endorse Fusion's services, they enable the implementation of multiple messaging options at different times of the day, allowing us to manage our phone line in a manner that effectively aligns with our business requirements.
Upstairs by Tom Shepherd
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